Carlos went above and beyond to provide me with the most enjoyable car-buying experience!

I recently had the pleasure of purchasing a car from Carlos Regalado at Mercedes-Benz of Barrington, and I couldn't be happier with the experience. From the moment I walked in Carlos was incredibly welcoming and attentive. He took the time to understand my needs and preferences, and his knowledge about the various models was impressive. Throughout the process, Carlos was patient and provided clear and honest information, making sure I felt comfortable with my decision. His professionalism and dedication to customer satisfaction truly set him apart. I highly recommend Carlos to anyone looking for a new vehicle. His exceptional ...

i had my mercedes repaired last 3/4/2025 and i was blown away by the reception of Charles Seckinger. He was very warm and accomodating and treated me like royalty from the get go. He told me that the repair will probably take about 3 days so he offered a loaner. I settled for an Uber to take me home and he made sure i got home safely. I was surprised when he called the next day to tell me that the car is ready. He said that they had the parts and that they worked on it asap. He even had the ...

Scott helped me with my purchase and it was by far the best experience I've had at a car dealership. My brother and I drove from mid-Michigan to pick purchase a car and immediately he greeted us at the door and brought us to the in house Starbucks for some free coffee. While we waited on paperwork and for their detail department to finish (we showed up right at open on a Monday since we had such a long drive back so no blame there for the wait) everyone was extremely friendly and when Scott found out I'm ...

Great experience, Carlos and the team were very helpful throughout the whole process. Everything went smoothly and walked out with my dream car!

Had an opportunity to work with Raul, Carlos, and Juan - Very good experience - They are very knowledgeable, thorough, and helpful.

AT Mercedes Benz of Barrington, I worked with Client Advisor Brian Martin, who was exceptional, on the purchase of a Mercedes Benz G550 (G-Wagon). Brian delivered such a positive experience with the purchase of such an expensive car. I very much appreciated his straight-forward, no-hype approach to selling a car. Brian is knowledgeable, informative, communicative and direct. I enjoyed the experience of buying a car from Brian. Brian took the time to orient me to the car and answered all post-purchase questions I have had following the purchase of the car. Brian made the purchase process such a positive experience.

This was by far the best experience I’ve ever had at a car dealership. Carlos Regalado made my 3 separate visits feel like VIP service. His approach is genuine and authentic. His demeanor and commitment to service, follow-up, and follow through are unmatched. Carlos has unlocked another level that exceeds the “above and beyond”. Quite frankly, this didn’t even feel transactional - the service felt personal and familiar. I can’t see myself going anywhere else. With the broad luxury selection available at Motor Werks in Barrington, IL and the tangible brand ambassadorship that I’ve received from Carlos, ...