Customer Testimonials
Went into the dealership with my eyes set on a specific vehicle model. Dennis showed me models that they had available and I fell in love with the car. The whole process was fast and easy. I went home the same day with the car I wanted!
The Best car buying experience I’ve ever had. I’m in love with my new Mercedes.
R Scott Sables is SUPER AMAZING 🌟 We honestly feel that, purchasing this Mercedes from Motor Werks of Barrington, was the Best Auto Purchase Experience, EVER … because of Scott. Of course he was professional; but he was Genuinely Kind; Respectful; and Patiently helped us thru the entire process … Smooth as Silk. We give Scott 🌟🌟🌟🌟🌟
After having my brand new X3 totaled, I needed a replacement immediately. Both Jorge and Sean took great care of me and delivered my car within a few days of purchase. They were great to work with!
Great communication. Prompt and helpful.
I had a time constraint and was able to get my van fixed in time. Akema was very helpful in making sure that it was done in time. He was also able to find coupons that helped with the final price as well.
Called multiple times to talk to someone, they just kept saying that someone will call back but no one did. One time I was even transferred to the specific person whose message clearly said that he will be out of office for so many days but it clearly shows there is no communication in between Motor-werks staff is not proper. Because of which customers have to keep trying to call again and again. In person service is not that bad. My wait time was less than 30min
My left rear tire was punctured and not repairable. Fearing this might be an arduous endeavor, I called Eric, my service rep. He answered his phone before the service department was open. He quickly confirmed four tires were in stock (whew!) and just a few hours later, I was able to drive away with new tires and a peace of mind that BMW exceeded my expectations.
Easy purchase with knowledgeable sales and support. Excellent follow up and made the transaction super easy and not complicated. Kayt was great at following up and was the reason I purchased the BMW out of state and not from a local Houston dealership. I would highly recommend Kayt to friends and family looking for a new car.
Very professional! They make it a pleasure to come there
I always take my Hondas to Kelly Novaczyk. He is incredibly knowledgeable ( for example, one time he knew what to do to fix one of my cars when Honda's corporate engineers didn't), scrupulously honest, and really a great guy to deal with. When he moved to Motorlwerks Honda, so did I.
Kin Was professionnel sales man happy face with firm facts that leaves no doubt or hesitation to make a decision right decision to make the best deal that fits my budget and fits my desire
Great group of customer focused professionals.
The service department is top notch. Hands down the best service department in the Chicagoland area by far. Erik Swanson always goes above and beyond for his customers and Tom Zapata in the Inner Circle side is just amazing.
Terrific guidance by Scott Sables in our recent purchase. He is bright, extremely personable, enthusiastic, knowledgeable and straightforward. We have two more cars to purchase in the next few weeks and he will be our man!
Kira always takes great care of me with her customer service. She is always prompt in her response. Also appreciate the technology to show service that needs to be preformed in car
The Mercedes-Benz department of Motor Werks of Barrington provides excellent car services as always. Thank you for keeping my car running smooth and giving a safety feeling.
Perfect transaction. Chris Jamnik was most attentive and made the entire experience wonderful. It's nice when you can work with a dealer and associate that follows through with every detail and all on time. Great work.
Extremely friendly staff and helpful; they went out their way to make me comfortable. I had an awesome experience purchasing a vehicle.
I just purchased my second vehicle from Motor Werks and with Frank Yang as my Sales Associate. All of my experiences have been a complete pleasure. Frank is a terrific listener and is always willing to find the best scenario that works for me as a buyer. He takes his time and works very hard to find the best car for our needs. The Dealership has been great as well. Their support staff, service, Used Car Manger (Pat) and finance make the process effortless. I highly recommend Motor Werks of Barrington.
5 stars for an amazing establishment- although unable to make a deal since apparently used inventory is ("one price"). Listing price was fair but on the higher side of fair- car had too many miles to be priced on higher end in my opinion. Would of loved to make a deal if they were able to negotiate something. Although Dennis was a very professional and well informed individual and provided some good information - thanks. R. Mohammed
Stephen was the advisor I worked with. He was very helpful and knowledgeable of the brand. Great experience and will be returning.
Excellent new car sales experience with Scott. Our first MB after owning several BMWs and Infinities.
Kayt at Motor Werks made our car buying experience very nice. We will definitely be using both Kayt and Motor Werks on our next purchase.
Timing belt appointment was available on next business day. Easy drop off. Communication during service superb. Super fast and pleasant pick up. Amazing staff and service!!
Great services and detailed videos of the problems, if any with your vehicle.
I had an extremely positive experience at BMW of Barrington with the purchase of my X7. Client advisor Frank Yang went above and beyond to ensure that the process went smoothly, and he was excellent with post-purchase followup. Highly-recommended dealership.
Katherine was great! Very informative, checked on our needs and questions throughout our visit
Bought a used car from them. They earned my trust, will definitely use them again. Top shelf folks, and I have high standards.
Picked up my brand new G Wagon , Awesome place , Great people to deal with. i would highly recommend to go there.
It’s my first time servicing my car at Motor Werks. They take good care of you! They have a lounge where you can work or read while waiting for your car. They also have free Starbucks coffee (if you have the Motor Werks app). Everybody was helpful! I mean EVERYBODY. It never felt like you’re at a shop either.
Fantastic place. Friendly. They make you feel like family. Third car purchased at this location. Fast process. No surprises. Total pros. Lance did a very nice job as my salesman. Very pleased.
Great service. Friendly and on time. Easy to schedule. Buying the car was easy. Sharon Lee was helpful and always remembers me when I come to the dealership.
Frank and team at Motor Werks of Barrington were great to deal with. The buying experience was clear and efficient from start to finish.
Bought a GLK350 4MATIC from Denis hassle free easiest car transaction & financing trade in ever & I've owned lots of cars thanks again DENIS !
Micheal Marklund is by far the best sales advisor that I’ve came across at Motor Werks if Barrington. He always treat me with so much kindness and I always know that I’m in good hands whenever I leave my vehicle with him. I never feel uncomfortable going to a dealership to get service because of Michael. Your hard work and dedication that you proud to customers is very appreciated.
Wouldn't take my Benz anywhere else. Courtesy and wonderful service. Can't beat that.
We were very impressed with the video of our car’s repair and the number of texts we were sent once they started working on our car. Very considerate.
Very welcoming with a great service and advisors i appreciate all the help and advise others to work with you because of professionalism and great experienced salesman.
We had a very positive experience purchasing our X5. Brandon was probably the best sales representative I've ever worked with. He is friendly, knowledgeable, honest, and very helpful.
Brought in my Infiniti for service and Kira was helpful as usual. Advisors are top notch and would recommend them to any Infiniti owners out there.
Dave Kalasa Service manager at Mercedes Motor Werk’s of Barrington. Put my wife in a rental vehicle due to the Mercedes brake booster recall. He did a great job We appreciate him very much. Mercedes did a great job as well they’re going above and beyond to take care of their customers with this recall. thank you,
Today I purchase an INFINITY SUV from sales man FRANK. I give him 5 stars for platinum customer service. He was patient and very accommodating. Since I am a senior person. He took extra time to explain in detail the entire process of this transaction. KUDOS to FRANK
Bought two Mercedes Benz from Gabriel and the experience was great! The dealership really does it right and takes care of their customers.
I just purchased my third Mercedes from Motor Werks Mercedes-Benz and my experience was just as great as before. However, the service from my sales person, Sean Caffe, over a three month period was superior. Sean kept in touch and kept me up to date on the delivery of the particular model I wanted. He was fantastic and I got the car I wanted.
Scott Sables was fantastic at keeping me in the loop up to the minute. He made the process so incredibly easy and painless. I found my car guy for the foreseeable future.
I worked with Angel Rivera to purchase a new BMW. He was wonderful to work with! Never felt pressured. He was very knowledgeable on all car types motorwerks sells. He helped me make the right decision and get the price and features that made sense for me. Great experience!
Great customer Service
As always Bob my service advisor does wonderful things as does the entire service staff. Thanks again
It was great! John is wonderful, always going the extra mile for us.
Worked with Scott Sables. He made my experience smooth. I purchased a new GLE 350. Scott was very knowledge and patient. I couldn't decide The dealership makes you feel comfortable as well. No purchase pressure. I even received a great value for my trade-in. During the document signing, my husband and I were offered lunch. I would highly recommend Scott and the dealership to anyone looking to purchase a Mercedes Benz
Motorwerks is a 1st class business from A to Z. They have a spectacular facility with people to match. Knowledgeable, kind, professional, patient the operation has it all. HIGHLY RECOMMEND!!
I love this Place. I purchased my Mercedes here and I have been working with Bob Knurowski (Service Department) from last 6 yrs for all my services. I would really like to appreciate Bob for his best attitude and customer service.
Great attention to detail and lots of vehicle options I will be back for my next car purchase
Purchased my second car from John Nuzzo and wish he would stay longer for my next car before he retire. The reason I keep buying from John is he goes above and beyond the buying process and I always appreciate his honesty and his word is as good as Gold. John promised me before he retires that he will find me his replacement and clone himself 🙂
This dealership is a well-oiled machine. They are professional, timely, and incredibly accommodating. The staff goes the extra mile to make the experience pleasant and efficient. MotorWorks is overall the best dealership we’ve experienced.
I traded a Porsche for a Porsche through Kate. She was professional and thorough. The communication was extensive and timely. Although I bought the car sight un seen, I felt comfortable as Kate answered my questions, sent me video and pictures and made the transaction easy. Easily recommended!
Bob was helpful, thorough and a pleasure to work with. Good communication. Good sense of humor. Very knowledgeable. I’ve had great luck the motor Werks and have purchased many cars there and have been treated well.
Dennis Wagner is excellent. I liked their fixed price strategy.
From a first time Porsche owner, I couldn’t be more pleased with the assistance Ashley provided. Very informative and got me in and out of service much quicker than expected.
Joe and Brian were exceptional, straightforward, professional and simply good people. I was considering a car at another dealership before I met them which I had been evaluating over a few days. After meeting Joe and Brian my decision was made in a matter of minutes. I will be back when I need to change my wife’s car.
I appreciate working with Skyler Standafer. He is honest and knowledgeable. I recommend you reach out to him for your next vehicle.
I had normal service done on my 2019 X3. As always, Moto Werks service department was excellent at communicating and providing superb service, and the quality of the work is excellent. They went out of their way to pick up my vehicle, drop off a loaner, and then return my vehicle the next day—even though I'm an hour away. As with most luxury vehicles, the cost of service is a bit higher than it is for a non-luxury vehicle.
I had the best car buying experience that I have ever had. My consultant Scott Sables was knowledgeable and no pressure. We went for a quick test drive, loved the way the GLC 300 was designed and how well it handled. I personally wanted a few additional options that Scott was able to find in a new vehicle waiting to be delivered. I like the “One Promises” and felt very appreciative from everyone at the dealership! Cannot wait to buy another one!
People were pleasant efficient and timely.
Excellent dealership, friendly and efficient. Didn't waste time. Chris Roehm rocks
Chris Roehm is the best. Friendly, professional, efficient ! I purchased my 2022 and he made the process quicker than I expected. MB Barrington is busy and I can see why - prompt service, no gimmicks.
Thanks for the great quality service and attention to detail! I'm very happy with how quickly my car was fixed and how the process went by very smoothly.
Good service! Scheduling was easy. Got the maintenance done on time as promised. Friendly staff! Free coffee and car wash. All your car needs in one spot.
Great service as always! Thank you Silvia and all the service team!
I had a very pleasant car buying experience with Brian. He had the MB CLA all washed and ready for us to check it out and took the time and answered all our questions. I appreciated the low pressure approach by Brian and made the buying experience pleasant. I'd highly recommend Brian.
Saw a MB vehicle i fell in love with on an app. Contacted Frank Campos at MB of Barrington and he was very helpful throughout the entire process. Thanks to him, my experience with purchasing my new car was beyond exceptional. I am extremely pleased with the service from Frank and others who assisted me while at the dealership.
