Customer Testimonials

UPDATE-AUGUST 2026 I am updating my original review because, unfortunately, the customer service issues I described have continued long after the sale. It is important to point out that the sales process itself was equally disappointing, and the experience since the purchase has only reinforced the concerns expressed in my original review. It has now been almost four months since I purchased my vehicle on May 2, 2026, and I am extremely disappointed that I am still having to pursue refunds and reimbursements that should have been resolved months ago. After more than two months, I finally received reimbursement for the new license ... Read More

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DealerRater - Aug 25, 2026

UPDATE-AUGUST 2026 I am updating my original review because, unfortunately, the customer service issues I described have continued long after the sale. It is important to point out that the sales process itself was equally disappointing, and the experience since the purchase has only reinforced the concerns expressed in my original review. It has now been almost four months since I purchased my vehicle on May 2, 2026, and I am extremely disappointed that I am still having to pursue refunds and reimbursements that should have been resolved months ago. After more than two months, I finally received reimbursement for the new license plate/tag that I was incorrectly charged for despite providing my registration in advance and specifically requesting that my existing plate be transferred. While I appreciate that the reimbursement was eventually processed, it should never have taken more than two months and repeated follow-up to correct an error that occurred during the original transaction. I also still have not received reimbursement for my Uber ride from the airport, despite being told multiple times that the dealership would reimburse me for that expense. The warranty and protection products have been another ongoing issue. I canceled the incorrect extended warranty that was sold to me, the key replacement warranty, and the maintenance package. I received confirmation from the dealership on June 3, 2026, that these cancellations had been submitted. Nearly 90 days later, I have received refunds for the extended warranty and key replacement coverage, but the maintenance package refund remains outstanding. Because I was unable to get these matters resolved directly with the dealership, I eventually involved Mercedes-Benz national customer service in an attempt to obtain assistance and answers. Unfortunately, even after Mercedes-Benz became involved, the dealership has refused or failed to provide them with the information and answers needed to resolve my concerns. It is extremely troubling when even the manufacturer's customer service representatives are unable to obtain answers from one of its dealerships regarding a customer's unresolved transaction. What is perhaps most disappointing is the dealership's continued lack of communication. Since posting my honest review about my experience, the dealership has essentially stopped communicating with me altogether. Rather than addressing the concerns raised in my review and working toward a resolution, I have been left to repeatedly pursue answers on my own. My original review was not posted to be malicious or unfair. It was an honest account of my experience as a customer who traveled from Michigan to Illinois expecting the level of professionalism and customer service associated with the Mercedes-Benz name. Unfortunately, the problems did not begin after the sale--the sales experience itself was disappointing, from the unexpected change in salesperson and lack of preparation to the plate error, inadequate explanation of warranty options, and overall lack of attention to the customer experience. The continued lack of communication and unresolved refunds after the sale have only made that experience worse. At this point, almost four months after purchasing my vehicle, I should not still be chasing this dealership for money owed to me or involving Mercedes-Benz national customer service simply to obtain basic answers. I am asking the dealership to complete the maintenance package refund that was confirmed on June 3, honor the Uber reimbursement that I was repeatedly promised, and provide Mercedes-Benz customer service with the information necessary to address my concerns. The true measure of customer service is not simply how a dealership treats someone while making a sale, but how it responds when something goes wrong. Unfortunately, based on both my sales experience and everything that has happened afterward, this dealership has fallen far short of what I expected from any dealership.

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Matt was great. Purchased at G550 and love it. Matt is very knowledgeable and great service. Highly recommend.

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Recently purchased a new GLC300. Worked with Jadrian and Joe Calderone. Overall a very positive experience.

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Matt is not your typical car salesman. He is very friendly and very knowledgeable about vehicles and is also helpful when comparing Mercedes to competing options. It’s a low pressure, high touch experience and Matt makes the whole process easy to understand.

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Matt was wonderful! He patiently answered all our questions and helped us out immensely. i found the exact car I wanted and completed the entire process within 2 days!

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⭐☆☆☆☆ I traveled from Michigan to Illinois to purchase a luxury vehicle from this dealership, expecting the level of service and professionalism associated with the Mercedes-Benz brand. Unfortunately, what should have been an exciting and memorable experience has turned into a month-long frustration due to poor communication, unresolved issues, and a lack of accountability. Before arriving, I had spent considerable time working with a salesperson and had built a good rapport with him. However, I was never informed that he had left the dealership until I arrived ready to purchase the vehicle. My deal was then handed off to another salesperson, ... Read More

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DealerRater - Jun 10, 2026

⭐☆☆☆☆ I traveled from Michigan to Illinois to purchase a luxury vehicle from this dealership, expecting the level of service and professionalism associated with the Mercedes-Benz brand. Unfortunately, what should have been an exciting and memorable experience has turned into a month-long frustration due to poor communication, unresolved issues, and a lack of accountability. Before arriving, I had spent considerable time working with a salesperson and had built a good rapport with him. However, I was never informed that he had left the dealership until I arrived ready to purchase the vehicle. My deal was then handed off to another salesperson, Andrew, who appeared unfamiliar with many of the details and did not seem invested in ensuring a smooth customer experience. One of the biggest issues involved my license plate transfer. Prior to my arrival, I provided my registration and clearly requested that my existing plate be transferred. When I reviewed the paperwork, I discovered that a new plate had been ordered and charged instead. I was assured the issue would be corrected, but more than a month later I still do not have a clear answer regarding the status of my plate transfer or reimbursement for the fee I was incorrectly charged. I also have not received reimbursement for the Uber ride from the airport to the dealership, despite being told that it would be covered. Another disappointment was the lack of communication regarding warranty options. Questions I asked could not be answered without repeated trips back and forth to the finance department, and I later learned there were warranty coverage options available that were never fully explained during the purchase process. Perhaps most disappointing has been the lack of response from management. I contacted the Pre-Owned Sales Manager, Darren, multiple times regarding these issues and was repeatedly told to wait for updates. I also contacted the General Manager by both phone and email more than three weeks ago and have yet to receive any response. While waiting at the dealership, I also noticed other customers being offered refreshments and basic courtesies while I was largely overlooked. Although minor by itself, it added to the overall feeling that my business was not valued. More than a month after my purchase, I am still waiting for answers regarding my plate transfer, reimbursement for expenses, and acknowledgment of the concerns I raised. A luxury vehicle purchase should not end with this level of uncertainty and lack of follow-up. Based on my experience before, during, and especially after the sale, I cannot recommend this dealership.

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Matt and the entire team were incredibly helpful. Since I purchased my GLC from out of state, Matt handled everything remotely to save me from making multiple trips. All I had to do was sign the paperwork and pick up the car. He also provided a very thorough walkthrough of all the vehicle features and functions. Highly recommend! 😊

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If you're looking for a Mercedes and happen to meet Matthew Colrain at Mercedes-Benz of Barrington, consider yourself lucky. Matt is an Aussie, which means every conversation comes with a fantastic accent and the occasional feeling that you're buying a luxury vehicle while starring in your own international adventure. Beyond the accent, Matt is absolutely brilliant. He knows Mercedes-Benz inside and out, answers questions honestly, and never makes you feel pressured. In an industry where transparency can sometimes be hard to find, Matt is refreshingly straightforward and trustworthy. What really sets him apart is his personality. He's ... Read More

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DealerRater - Jun 9, 2026

If you're looking for a Mercedes and happen to meet Matthew Colrain at Mercedes-Benz of Barrington, consider yourself lucky. Matt is an Aussie, which means every conversation comes with a fantastic accent and the occasional feeling that you're buying a luxury vehicle while starring in your own international adventure. Beyond the accent, Matt is absolutely brilliant. He knows Mercedes-Benz inside and out, answers questions honestly, and never makes you feel pressured. In an industry where transparency can sometimes be hard to find, Matt is refreshingly straightforward and trustworthy. What really sets him apart is his personality. He's funny, engaging, and somehow manages to make the car-buying process genuinely enjoyable. Instead of feeling like a sales transaction, it feels like getting expert advice from a friend who happens to know everything about Mercedes-Benz. Matt made our entire experience seamless, stress-free, and even entertaining. If every salesperson were like him, people would buy cars for fun. We couldn't be happier with our experience and highly recommend asking for Matthew Colrain if you're shopping at Mercedes-Benz of Barrington. Five stars — and a few extra for the accent.

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Buying a car is usually about as fun as getting a root canal while doing your taxes, but Matthew Colrain at Mercedes-Benz of Barrington completely broke the system. I went in expecting the usual dealership dance and left wondering if Matthew is secretly a wizard disguised as a luxury car expert.From the second we met, he was incredibly friendly and disarmingly honest. He knows these machines inside and out. Ask him a question about torque or ambient lighting, and he will drop knowledge bombs with the enthusiasm of a kid showing off their favorite comic book.He was an ... Read More

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DealerRater - Jun 9, 2026

Buying a car is usually about as fun as getting a root canal while doing your taxes, but Matthew Colrain at Mercedes-Benz of Barrington completely broke the system. I went in expecting the usual dealership dance and left wondering if Matthew is secretly a wizard disguised as a luxury car expert.From the second we met, he was incredibly friendly and disarmingly honest. He knows these machines inside and out. Ask him a question about torque or ambient lighting, and he will drop knowledge bombs with the enthusiasm of a kid showing off their favorite comic book.He was an absolute joy to work with, completely devoid of that aggressive, high-pressure energy that usually makes you want to dive out of a showroom window. If you want a fantastic Mercedes and a buying experience that actually lowers your blood pressure, go see Matthew. The man deserves a medal, a raise, and possibly his own sitcom.

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Matt was fantastic, wasn’t even looking to buy a car. Was just driving by and stopped in. So glad I did, leased a stunning CLE 53 AMG. Matt is epic, go buy from the Aussie!

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⭐⭐⭐⭐⭐ If you're looking for a Mercedes and happen to meet Matthew Colrain (the Aussie) at Motor Werks Mercedes-Benz of Barrington, consider yourself lucky. I recently purchased a Certified Pre-Owned GLC300 AMG, and Matt made the entire experience surprisingly enjoyable—something I never thought I'd say about buying a car! From the moment we met, his humor, personality, and Australian charm kept things light and stress-free. What I appreciated most was his honesty and straightforward approach. There were no games, no pressure tactics, and no surprises. Matt was open, upfront, and genuinely interested in helping me find the right ... Read More

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DealerRater - Jun 4, 2026

⭐⭐⭐⭐⭐ If you're looking for a Mercedes and happen to meet Matthew Colrain (the Aussie) at Motor Werks Mercedes-Benz of Barrington, consider yourself lucky. I recently purchased a Certified Pre-Owned GLC300 AMG, and Matt made the entire experience surprisingly enjoyable—something I never thought I'd say about buying a car! From the moment we met, his humor, personality, and Australian charm kept things light and stress-free. What I appreciated most was his honesty and straightforward approach. There were no games, no pressure tactics, and no surprises. Matt was open, upfront, and genuinely interested in helping me find the right vehicle rather than just making a sale. He listened to what I wanted, answered every question, and made sure I felt comfortable throughout the process. Buying a car can be stressful, but Matt somehow turned it into a fun experience. I drove away in an amazing Certified GLC300 AMG and felt great about the entire transaction. If you're shopping at Motor Werks Mercedes-Benz of Barrington, do yourself a favor and ask for the Aussie. You'll get a great car, plenty of laughs, and a salesperson you can actually trust. Thanks, Matt!

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My wife and I just bought a new GLC300. I had met Mathew the prior week test driving a used one. The following week I spotted the right vehicle on their website, called Matthew gave him an offer and bang the car was ours. No hassle, no going back and forth for what seems like an eternity. If you want a person who’s serious about doing his job and have a few laughs along the way then go see Matthew. John

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I am 72 years old and never considered buying a new car fun. When we came into Barrington Mercedes Benz and met Matthew I had fun. He is very down to earth, very helpful, and made the whole process enjoyable. I would recommend Matthew and Barrington MB to my best friends without hesitation. Thank you Matt!

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My time with Bill Covert and Motor Werks if Barrington was a happy ending to a not always fun used car shopping experience. Ronnie (I called him my steady man because that described him well) would be pleased to know things are going well for me--he was such a good husband and friend and was concerned about leaving me at the end of his cancer journey.❤️‍🩹 I will always miss him, but having such a great support system takes some of the sting out of it. I highly recommend Bill Covert and Motor Werks of Barrington! ⭐️⭐️⭐️⭐️⭐️

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Any time i have ever been interested in a car i always contact Matthew first to see what he has available, and he always comes through...

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You will be treated with the upmost respect and honesty with Matthew, he is very trustworthy and transparent! If you are looking for your next new car! Ask for Matthew Colrain!!

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Matt is a awesome sales representative and is true to his word. Very rare in the car business... I highly recommend him when you are looking for a new or used vehicle.

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You will be hard-pressed to find another person as reasonable and honest as Matt. In all of my dealings with Matt, he has always under promised and over delivered.

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Service work performed by MB of Barrington has always been a good experience. I’ve had four MB serviced there, never a problem. My service advisor, Bob K. Is very knowledgeable and easy to work with.

Good service experience were able to fit me in last minute and accommodate my crazy schedule. Picked up the vehicle promptly in the morning had it returned before 6 PM Addressed all our issues and concern good team

The bigger thanks to Matt Price , my appointment time was 7:00am for the oil change and they make all quickly, The price and quality of the work fully corresponds. I advise to everyone.

Great, Pleasure and very fast service.Andrew was very nice to work with.

I had the most wonderful driving and buying experience with Peter B. He was happy to show me the car I came to see, and and also made suggestions that could work better. Of course, his selection was far superior to what I thought I wanted. He was always happy to answer any questions I had, and guided me thru the entire luxury buying experience with so much knowledge humor and energy. He made sure I was comfortable with each step of the process and really made my first Mercedes experience feel special and important. I have full confidence we ... Read More

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Google - Mar 27, 2026

I had the most wonderful driving and buying experience with Peter B. He was happy to show me the car I came to see, and and also made suggestions that could work better. Of course, his selection was far superior to what I thought I wanted. He was always happy to answer any questions I had, and guided me thru the entire luxury buying experience with so much knowledge humor and energy. He made sure I was comfortable with each step of the process and really made my first Mercedes experience feel special and important. I have full confidence we will be back to purchase from Peter again in the near future. Thank you for greeting us Peter!

John L. @ Mercedes-Benz of Barrington went above and beyond to insure the best pricing available for the services we needed done on our vehicle. Thank you, John, again for the excellent service.

The service was very nice and professional.

I have had excellent maintenance for 11 years with the same professional customer care agent. The technician videos that explain your Mercedes' personal care needs provide explicit details to support recommended work. The Mercedes loaners ensure that maintenance is convenient, and customer follow-up to support quality work ensures I have never had issues. The experience over 11 years with my customer service agent has gone above and beyond customer satisfaction and respect for service.

Issues and maintenance on my vehicles are easy and timely. John always is professional and a please to work with.

Do not go to this dealership They will treat you like you’re buying a used lemon car Joey, the manager and Dennis the salesperson are pure lazy All they care about is their numbers They do not care about Customer Service. They do not listen to what your wants and needs are I wanted a blue Mercedes, but they refused to bring it in because If I didn’t like it, they would be stuck with it in their inventory. I was pushed into leasing a silver one That I’m very unhappy with, but they refuse to do ... Read More

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Google - Mar 23, 2026

Do not go to this dealership They will treat you like you’re buying a used lemon car Joey, the manager and Dennis the salesperson are pure lazy All they care about is their numbers They do not care about Customer Service. They do not listen to what your wants and needs are I wanted a blue Mercedes, but they refused to bring it in because If I didn’t like it, they would be stuck with it in their inventory. I was pushed into leasing a silver one That I’m very unhappy with, but they refuse to do anything about it They’re telling me if I want a new one, my payments will be doubled I filed a suit against them With the complaint department Pure lazy!!!

I had an excellent experience purchasing my vehicle from Mercedes-Benz of Hoffman Estates. Austin, my salesperson, was terrific—knowledgeable, responsive, and genuinely easy to work with throughout the entire process. Luis, the business manager, was also incredibly helpful and made the purchase processsmooth and stress-free. The whole team was professional, efficient, and respectful of my time. They made what can often be a complicated process feel seamless. I highly recommend Mercedes-Benz of Hoffman Estates, and especially Austin and Luis, if you’re considering a purchase!

bob and drew were a great help

I have been a customer since 2014. I’ve always taken my Mercedes to the dealership for all service on my vehicle. I can honestly say that I have always felt well taken care of and my car has been treated with the utmost care. Thank-you so much for taking the time and patience in dealing with the specific needs of my Mercedes. Diane

Bad experience. Bought a certified used car with new tires dealer installed. 30 minutes after leaving the dealership the tire sidewall blew out on the interstate. No pothole or road debris was involved. Many calls to the dealership but they are not willing to replace the tire. Disappointing to spend so much money and not be supported when there is a defect.

This was my first time visiting Motor Werks for Mercedes service, and I was very impressed. Huge shoutout to Bob for being so helpful. Highly recommend."

One of the worst service shop. Ridiculously expensive even for simple things. When you inquire about the price, the service rep arbitrarily raises prices than what is even printed. E.g. it printed $196 for oil change, the rep raised it to $328 and then made me pay $338 citing 3% credit card transaction fee. If there are zero stars, I would give that. Never visiting it again. My advice would be to avoid this place.

My experience was excellent. The team at Motorwerks were knowledgeable, efficient, and professional. Peter did an outstanding job guiding me through my purchase process!

Their service is the best !!

John was great and took care of the issue.

Great service advisors and service

Wonderful seamless service

Very impressed with the new dealer transition, the entire staff were extremely friendly and helpful. Service was going to take longer than expected so they offer a courtesy vehicle to use as the tech preformed the recall repairs. While our vehicle was not purchased from this dealer, the professional treatment we received means we will be returning for any future service requirements.

John @ Barrington Mercedes Motorworks took excellent care of me every step of the way. From the quick and professional tow in, to the updates and completion. John put my worries at ease.

Terrible service, transfers you to the wrong department on purpose. Hangs the phone up on you and then say we’re all busy. Won’t be returning for business

Excellent Work Ethic!

Had a great experience. It was the best car buying experience I’ve had.

My wife and i had a excellent experience purchasing a car with Muhammad Akhtar. He was very professional and easy to talk with during our entire experience. I highly recommend him if you are in the market.

Terrific service from dropping my car off, to picking up a loaner and then picking up my car later that day. Car was clean inside and out and all service was clearly explained.

Service advisor Andy was extremely professional, courteous and very helpful above all. The dealership completed the repair timely and provided us with a brand new GLE ( AMG) Glad and proud to be MB owner

Mike was super helpful and made the visit easy and efficient. Thanks

Service was excellent for my advisor Bob Kurmowski

Worked with Raul and all I can say is the in person experience is even better than what you see on social media. No pressure just a fun time buying a car. First time I have ever spent laughing at a dealership and genuinely having a good time!

This dealership is great! Andy Slezak is a great person who helped me for everything. I will buy more Mercedes Benz. Because I like the services..

As always outstanding, I was out of town. Bob took care of the whole service. Picked up addressed the issue dropped back off. Again outstanding.

Great service experience for every service for the last 10+ years.

Wonderful service. I had a service done on my car. Mike who works there was amazing. Let me know everything that is going on with my car. Was given a loaner car since I had to leave my car there for a week which was convenient. Highly recommend, will definitely go back in the future.

I had a very positive experience at the official Mercedes service. My manager, Andrii, was very kind, professional, and patient. Even though my English is not very good, he answered all my questions and made me feel comfortable. The car was returned clean. Thank you, Andrii, for the excellent service at Mercedes!

Had my first service visit. Work was done promptly and flawlessly. Courteous and detailed service by Andy. Very positive experience😁

This was my first experience using this dealership for service and it will most certainly be my last. Brought my spotlessly clean car in to have 2 tires replaced. At the time of pick up, my car was delivered back to me with a gobs of tire grease all over the rims. It’s shocking to me that the mechanic can’t take 3 minutes to wipe it off and turn the car over to the customer looking nice especially after spending $1200 for just 2 tires. I kindly asked them to clean it off and they did but it come on now, take ... Read More

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Google - Feb 28, 2026

This was my first experience using this dealership for service and it will most certainly be my last. Brought my spotlessly clean car in to have 2 tires replaced. At the time of pick up, my car was delivered back to me with a gobs of tire grease all over the rims. It’s shocking to me that the mechanic can’t take 3 minutes to wipe it off and turn the car over to the customer looking nice especially after spending $1200 for just 2 tires. I kindly asked them to clean it off and they did but it come on now, take some pride in your work. At check out, I learned that they charge a 3% credit card fee. Prior to authorizing the work and being given an estimate, this fee was never disclosed and when you’re spending $1,000 plus dollars, it can certainly add up. After expressing my discontent, they adjusted it off but why do this to your customers in the first place. It is a cost of doing business! Eat the charge and stop screwing your customers; your prices are high enough. At least disclose it so customers can make an informed decision and know their out of pocket cost. I can say first hand that other Mercedes dealerships do not charge this fee. I won’t be back.

My experience here started off good & then went downhill. They had a car that I was interested in so I called and was given a 9/22/25 appt. w/Sean Caffe. This dealership is more than 1 hour away from me. Met Sean & he was friendly & explained a lot of details to the car which I appreciated. After the test drive, he explained about applying for financing through the dealership & the warranties available. He explained that a car can only be held with a $1K non-refundable deposit. The next day, I did the dealership finance application & texted Sean ... Read More

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Google - Jan 24, 2026

My experience here started off good & then went downhill. They had a car that I was interested in so I called and was given a 9/22/25 appt. w/Sean Caffe. This dealership is more than 1 hour away from me. Met Sean & he was friendly & explained a lot of details to the car which I appreciated. After the test drive, he explained about applying for financing through the dealership & the warranties available. He explained that a car can only be held with a $1K non-refundable deposit. The next day, I did the dealership finance application & texted Sean of that from the phone number he gave me but didn't get a response. I didn't find out until later that # is for calls only. When Joey, who is the finance mgr texted me from a different # late evening, that is when I explained that I had done the credit application. Sean let me know that he will have Joey call in the application the next day due to it being his off day. The application was put in & Sean actually called me with the results that I was approved & gave me the APR %. It was when I asked what the payment amount would be & w/what bank that surprisingly Sean gave me attitude & I didn't know why. I told him I would call him back & when I did he apologized for his behavior. I informed him that we did a loan application w/our own bank & that is who we want to go with as it was a significantly lower rate. Sean offered to try & see if he could get a lower APR w/the bank that approved us & I told him no. He also wanted to see if he could contact our bank as that's one of the banks they use to see if they can get a lower rate. I specifically told Sean as long as there is no hard inquiry done then it's okay. The next thing I know a few hours later I got a phone alert that a hard inquiry was done. I was livid & called Sean. He told me that I needed to call Joey to find out what he did which in reality shouldn't of been my responsibility to do because this communication was between the 2 of them. Ended up talking to Joey & letting him know of our displeasure. This changed our hard inquiry status from "fair" to "needs work" which is significant. We talked it through & it was arranged that we would finalize documents & pick up the car on 9/27. We gave our bank card info to hold the car for a $1K non-refundable deposit. I was informed they had an approval for the same APR % we were given through our bank. I texted both of them saying we wanted to go with our initial bank approval & didn't want anymore surprises to which there was no response back. Car pickup day, Hubby & I came in & I asked Sean to get Joey so that he could address to hubby what happened w/the hard inquiry stuff. Sean showed me the document that had the approval ID info on it. What I suspected was going to happen did. The approval ID that was used for the car was the dealership's & not ours so they could get credit. I had gotten the two different approval IDs from my bank in advance in case this type of fast one was pulled & it did. I explained that this is not our approval ID. Joey & Sean swore this was not the case until we showed them the different dates & approval #s. They knew what they did & tried to hide until they couldn't anymore. Hubby & I voiced our displeasure & that the approval ID needed to be changed to our approval ID from our original loan application. We finally signed all of the docs & given the keys. We unfortunately left out of there emotionally exhausted. We found out that Sean had put the front license plate in the trunk w/out our knowledge. We live in the city so to not have put the plate on or informed us of that fact put us in a high risk of getting a ticket. He had already left the premises & the dealership had just about closed so we were stuck. The customer service here from both Sean & Joey were lacking. Although the place is beautiful inside & the front desk staff were friendly, customers who you make a big commission on should be treated fairly & w/respect. Don't do underhanded stuff just for a sale or extra commission, it's WRONG.

Your typical shady used-car dealership. Don’t let the big building and expensive cars fool you, they are just like everyone else. They killed a deal I had on a car because their new salesperson sent 1 email to me and I did not reply, as I informed him I’d be traveling the whole next day. The email went into my spam, as it would put any random dealership email there. Since I did not answer right away, and they never made another attempt to contact me, they sold the car to someone else the same day. After seeing they ... Read More

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Google - Jan 16, 2026

Your typical shady used-car dealership. Don’t let the big building and expensive cars fool you, they are just like everyone else. They killed a deal I had on a car because their new salesperson sent 1 email to me and I did not reply, as I informed him I’d be traveling the whole next day. The email went into my spam, as it would put any random dealership email there. Since I did not answer right away, and they never made another attempt to contact me, they sold the car to someone else the same day. After seeing they raising the price on the website, It’s obvious why they didn’t reach back out!!! It is clear they wanted this deal to fall through, so they can milk every dollar out of people that they can. The cherry on top, they ran numerous hard credit checks on me and my co-signer and dropped our scores by a lot! Thanks for nothing, you typical shitty, shady used-car dealer.

THIS PLACE TRIES TO SCAM WOMEN told my battery needs replacing and that I had other issues with my car and needed to fix it if I wanted my car to be in the best condition, this was all a lie, I went to other car places and they told me my battery is completely fine... they tried leaving a voicemail saying it was a different battery that needed fixing and a misunderstanding....my car is fine till this day. DID NOT OFFER ANY CAR DIAGNOSTIC OTHER LOCATIONS HAPPILY GIVE YOU. UNPROFESSIONAL SERVICE. Will say flat out lies to get ... Read More

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Google - Jan 16, 2026

THIS PLACE TRIES TO SCAM WOMEN told my battery needs replacing and that I had other issues with my car and needed to fix it if I wanted my car to be in the best condition, this was all a lie, I went to other car places and they told me my battery is completely fine... they tried leaving a voicemail saying it was a different battery that needed fixing and a misunderstanding....my car is fine till this day. DID NOT OFFER ANY CAR DIAGNOSTIC OTHER LOCATIONS HAPPILY GIVE YOU. UNPROFESSIONAL SERVICE. Will say flat out lies to get any amount of money out of you....will never go here ever again and make sure no one I know goes here.

On January 2, 2026 I went to buy a Mercedes Benz that I saw on the internet. Because I called before to set an appointment, with a salesman, they called Andrew Salazar, at first he was courteous and told me that I will have to leave the Mercedes at the dealer because they were going to take care of some scratches and also to replace the front rotors and pads. They advertised that buying a car from them was no hazel and that only will take 1 hour. Well we were at the dealer from 10:00 am until they closed about 6:00pm and everything ... Read More

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Google - Jan 16, 2026

On January 2, 2026 I went to buy a Mercedes Benz that I saw on the internet. Because I called before to set an appointment, with a salesman, they called Andrew Salazar, at first he was courteous and told me that I will have to leave the Mercedes at the dealer because they were going to take care of some scratches and also to replace the front rotors and pads. They advertised that buying a car from them was no hazel and that only will take 1 hour. Well we were at the dealer from 10:00 am until they closed about 6:00pm and everything was hell, they began to make everything impossible especially the Manager of used cars Darvin Little to the point that they didn’t allowed me to take the car home overnight and bring it back the fallowing day to repair what the salesman Andrew had offer, even that I pay cash for the car. They made leave the car there for 3 days. When I came back to pick the Mercedes up, I found out that everything was a lie and the only thing they did was to replace the front pads and cut the rotors. When I asked the salesman about everything he had offered Andrew took a different attitude and said that they did not had to do what he had offer to me because it was a used car, after I argue with him he eve said that he didn’t care if I was going to leave a bad review to him. Finally they gave me all the papers to register the car on my name in my State, and finally my car. When I went to register the car I found out that they didn’t include the most important paper to transfer the car on my name. It’s been 13 days and I haven’t received the paper, even that this was a cash purchase. I called and talked to the Manager of the department where they deal with the paperwork Jaydrien and he told me that he was going to check into it and call me back. That was 3 days ago and no answer. If you want to buy a car and not to be scammed, go someplace else.

Geoff was very friendly and knowledgeable and low pressure. This was the day before the EV credits were going to expire and I had scheduling conflicts the following day so he stayed late so we could finish the deal. Outstanding service and attitude!

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Service advisers are great sales is terrible couldn’t reply what work was done to a used vehicle. And never received prices old school sales techniques being thought to young sale advisors will never work in 2025….

Dealership charges 30k over msrp. That would be fine if the market is at its regular. But a full-blown automotive recession. They need the dose of reality check.

Continuing from the poor rating my father left you two days ago, I am once again giving your team a low rating — except for the general manager, whose kindness and sincerity were the only bright moments in this experience. What truly saddened me is seeing your staff take things so personally. In business — and in life — humility and respect are what touch the heart, not attitudes or pride. I drove an hour with the intention of buying a car, not to be treated as if I were simply “testing the roads in your area.” We are all human. A kind ... Read More

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Google - Dec 9, 2025

Continuing from the poor rating my father left you two days ago, I am once again giving your team a low rating — except for the general manager, whose kindness and sincerity were the only bright moments in this experience. What truly saddened me is seeing your staff take things so personally. In business — and in life — humility and respect are what touch the heart, not attitudes or pride. I drove an hour with the intention of buying a car, not to be treated as if I were simply “testing the roads in your area.” We are all human. A kind word and a respectful tone can change someone’s day. And no matter how much we own or buy, happiness comes only from God. Cars, wealth, and material things are made by human hands — but comfort, peace, and blessings come only from Him.

(Translated by Google) I bought a new car 2 months ago and it started to malfunction. I brought it in for repairs and they returned it with the same problem. (Original) Купила новую машину 2 месяца назад загорелась проблема , привезли на ремонт и они вернули ее с той же неисправностью

I feel obligated to share the extremely disappointing and exhausting experience I had at your dealership — especially after being contacted for days with promises that convinced me to drive an entire hour to get there. Yet the moment I arrived, I was met with disrespect, dismissive attitudes, and clear discriminatory behavior — particularly from Raul, Sabrina, and Sonia. These individuals made it very clear that my time, effort, and interest meant nothing to them. I was given false promises about my trade-in value, presented with an unreasonable interest rate, and treated as if I didn’t deserve the same respect as ... Read More

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Google - Dec 7, 2025

I feel obligated to share the extremely disappointing and exhausting experience I had at your dealership — especially after being contacted for days with promises that convinced me to drive an entire hour to get there. Yet the moment I arrived, I was met with disrespect, dismissive attitudes, and clear discriminatory behavior — particularly from Raul, Sabrina, and Sonia. These individuals made it very clear that my time, effort, and interest meant nothing to them. I was given false promises about my trade-in value, presented with an unreasonable interest rate, and treated as if I didn’t deserve the same respect as any other customer. The way I was judged the second I walked in was unacceptable and deeply hurtful. No customer should be misled, disrespected, or made to feel unwelcome after investing their time, energy, and hope — especially after driving such a long distance based on your team’s assurances. After this experience, I will never return, and I truly hope upper management understands how seriously this reflects on the dealership. Respect, honesty, and basic human decency should never be optional — yet today, all three were missing.

Terrible experience. Went in knowing exactly what I needed and what the price was. Salesperson Scott first welcomed us and told us to go for a different car because of an “aggressive lease offer” that was ongoing atp and with last 5 cars left (2 in black and 3 in grey) at the dealership. We agreed to test drive the said model as the deal seemed attractive. Waited 2 hours just for them to pull the car out for test drive and meanwhile were transferred to Salesperson Bill. 2 hours later, we sit down to review the numbers and are given bizarre numbers totally not ... Read More

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Google - Dec 6, 2025

Terrible experience. Went in knowing exactly what I needed and what the price was. Salesperson Scott first welcomed us and told us to go for a different car because of an “aggressive lease offer” that was ongoing atp and with last 5 cars left (2 in black and 3 in grey) at the dealership. We agreed to test drive the said model as the deal seemed attractive. Waited 2 hours just for them to pull the car out for test drive and meanwhile were transferred to Salesperson Bill. 2 hours later, we sit down to review the numbers and are given bizarre numbers totally not what was said before. We asked if the offer was available and Bill said the offer never existed and Scott’s a new guy who doesn’t know what’s going on and he will get his manager (who I believe is Raul). Manager comes and tells us this offer existed 2 months ago when the $7500 tax credit existed and is no longer valid. Made jokes about how he would be driving a Benz if that was the offer right now. Bill comes back and says “this offer never existed AND if it did ANYONE would be driving a Benz”. He continued to say that if we wanted a car for that amount, he has a Honda to sell to us. The manager found this “funny”. Well first off, I know what I wanted so please educate your salespeople (new and old) to know their stuff and basic respect. Second, I wouldn’t be sitting at a freaking Mercedes dealership if you think I want a car for the price of a Honda. I was misguided and my time was wasted on something I never wanted cause you wanted to sell me your “aggressive deal” which first existed, then existed 2 months ago, then never existed. Never going back to this place ever again, especially with such disgusting, egoistic men. Please teach your staff to behave better.

Very difficult to provide feedback . My car is still with Mercedes for the past week. Not fair for comments at this time

Only giving 2 stars because dealership is clean and tighty and everyone was friendly. I scheduled a noon appointment on Monday for an alignment due to a pulling issue. I arrived on time, checked in with Andrew, and was told the vehicle would be taken in shortly. However, my car was not brought into the alignment bay until 1:15 PM, more than an hour after my scheduled appointment. I observed the alignment process from the lounge. The technician performed a visual check, adjusted something at the rear, and pulled the vehicle out about an hour later. At no point did they lift ... Read More

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Google - Nov 19, 2025

Only giving 2 stars because dealership is clean and tighty and everyone was friendly. I scheduled a noon appointment on Monday for an alignment due to a pulling issue. I arrived on time, checked in with Andrew, and was told the vehicle would be taken in shortly. However, my car was not brought into the alignment bay until 1:15 PM, more than an hour after my scheduled appointment. I observed the alignment process from the lounge. The technician performed a visual check, adjusted something at the rear, and pulled the vehicle out about an hour later. At no point did they lift the car or check for bearing play or bent components, which is concerning considering I specifically came in due to a directional pull. The before/after alignment readings showed very minimal changes, i asked why it originally was pulling right and was told that it was due to road crown. Unfortunately, as soon as I left the dealership, the vehicle still pulled to the right exactly as before. I called back the next day requesting to speak with Andrew; he did not answer. I called again immediately to speak to any service advisor, and Andrew answered, which was odd. I explained the issue and expressed dissatisfaction with spending $300 and three hours for no improvement. I asked for either a corrected alignment or a refund. He stated he would speak with the service manager and call me back. He also said he would text me so I could send him a video of the issue. I received neither a call nor a text. I followed up again the next day, and left a voicemail. It has now been nearly a week with no response from anyone in service. I even received an automated email from Sabrina requesting feedback, to which I replied explaining the situation — still no response. At this point, I am extremely disappointed. The communication has been poor, the alignment was ineffective, and the lack of follow-up is unacceptable. I simply want my money back, as the service I paid for did not resolve the problem.

I have purchased Gls 450 2025 just because of Geoff. I was looking for nice vehicle and it was him who told me that he has found the right one for me. He is professional and knows his job. Will refer my family and friends to him for future vehicle purchases.

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Geoff was friendly, Courteous and knowledgeable. He answered all our questions .He did a fine job and we are enjoying our car.

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This dealership can’t fix anything right. Don’t bring your Mercedes here if you care about it. Since Murado bought Motorwerks’s, place is an absolute disaster. Never bringing my Mercedes here ever again. Place is a JOKE!! I I had my C230 Sport towed to Motorwerks’s after an OReiley’s manager installed my new battery backwards(reversed polarities) it instantly smoked several components, starter relay, front SAM, Rear SAM, Alternator, and couple other minor things. NO FUSE POPPED, not even one…….to me that’s terrible engineering…… grant it it’s pretty hard to screw up installing ... Read More

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Google - Oct 14, 2025

This dealership can’t fix anything right. Don’t bring your Mercedes here if you care about it. Since Murado bought Motorwerks’s, place is an absolute disaster. Never bringing my Mercedes here ever again. Place is a JOKE!! I I had my C230 Sport towed to Motorwerks’s after an OReiley’s manager installed my new battery backwards(reversed polarities) it instantly smoked several components, starter relay, front SAM, Rear SAM, Alternator, and couple other minor things. NO FUSE POPPED, not even one…….to me that’s terrible engineering…… grant it it’s pretty hard to screw up installing a battery correctly. But this dealership had my car for over 2.5 werks(OReiley’s took full responsibility for the damage) So after 2.5 weeks of excuses after excuses why my car wasn’t done. I’ve decided to just leave the car with them and buy another new car from a REAL Mercedes Dealer. I didn’t agree on any price for the repairs, I just assumed they charge the same labor rate as Hoffman Estates Mercedes Benz. Nope, two totally different owners, and 2 different labor rates . Motorwerks’s since being bought out by Murado Auto Group they’ve doubled their labor rate to $450 an hour, it’s $250 an hour at Hoffman Estates Mercedes Benz.. I’ve contacted Mercedes Benz USA and have filed a complaint over the corruption and unprofessional conduct of their service advisors at Motorwerks’s of Barrington. They have received several complaints about this dealership(shocked that they told me).I’ve owned 4 Mercedes, but this experience woke me up, never again.

Zero negotiations highest prices in Chicago land

service is not worth Mercedes name !!!!!!! to fix not working A/C on car(Mercedes S580) with factory warranty has to wait a week!!!

I recently bought a 2015 E63S, and I haven’t caught a break since. Right off the bat, I needed a new rim—the old one was cracked, previously welded, and leaking air again. The dealership initially took no responsibility, and although they later agreed to reimburse me $1,000, it has been over three weeks and I still haven’t received anything. I know they perform a full inspection before selling a car, which means they were certainly aware of the issue. The tires come off during brake and rotor inspections, so there’s no way this problem went unnoticed. Now ... Read More

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Google - Sep 19, 2025

I recently bought a 2015 E63S, and I haven’t caught a break since. Right off the bat, I needed a new rim—the old one was cracked, previously welded, and leaking air again. The dealership initially took no responsibility, and although they later agreed to reimburse me $1,000, it has been over three weeks and I still haven’t received anything. I know they perform a full inspection before selling a car, which means they were certainly aware of the issue. The tires come off during brake and rotor inspections, so there’s no way this problem went unnoticed. Now I’m also dealing with major rear suspension issues. So far, repairs have cost me about $5,000, and the expenses keep adding up. It’s unbelievable.

Absolutely Disgusting Behavior – Stay Away! I have never in my life witnessed something so unprofessional and shameful at a business. While I was at this dealership, I saw their workers try to physically kick a customer, right in front of my eyes! The customer was just standing there, and instead of handling whatever the issue was in a respectful, professional way, the staff resorted to aggression and violence. This is not only unacceptable — it’s dangerous. If this is how they treat people in public, imagine how they treat customers behind closed doors. I will never do business with this ... Read More

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Google - Aug 8, 2025

Absolutely Disgusting Behavior – Stay Away! I have never in my life witnessed something so unprofessional and shameful at a business. While I was at this dealership, I saw their workers try to physically kick a customer, right in front of my eyes! The customer was just standing there, and instead of handling whatever the issue was in a respectful, professional way, the staff resorted to aggression and violence. This is not only unacceptable — it’s dangerous. If this is how they treat people in public, imagine how they treat customers behind closed doors. I will never do business with this place, and I strongly warn others to take their money elsewhere. No car, no deal, no discount is worth dealing with people who think it’s okay to assault a customer.

Motor Werks doesn't Work.

Before Purchasing a vehicle from them, they told me that the tilte was present & ready to be mailed. It's now been about 2 month from purchase & im yet to get my title. the vehicle is just sitting there & im unable to do anything without it without title, everytime I call, they always have the same excuses. At this point a lawsuit is coming their way, I planning on returning the vehicle & request a full refund + lawyer fees+ damage & interest.

I normally don’t leave reviews, but I felt this needed to be shared. I originally contacted Barrington Mercedes because they had a vehicle I was interested in. I was very close to moving forward with the deal, but at the last minute I realized that particular car didn’t have the wheels I wanted so we didn’t go through with it. Because of this I felt bad and wanted to give Brian Martin a chance. The ordering process started off smooth. Brian sent me one update letting me know the car was in production. After that, communication became ... Read More

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Google - May 31, 2025

I normally don’t leave reviews, but I felt this needed to be shared. I originally contacted Barrington Mercedes because they had a vehicle I was interested in. I was very close to moving forward with the deal, but at the last minute I realized that particular car didn’t have the wheels I wanted so we didn’t go through with it. Because of this I felt bad and wanted to give Brian Martin a chance. The ordering process started off smooth. Brian sent me one update letting me know the car was in production. After that, communication became an issue. I had to keep reaching out just to get basic updates. I had clearly explained multiple times that I was in the middle of a Mercedes buyback, and I needed to give them 30 days notice before turning in my current vehicle. Brian knew this from the beginning. I only found out the car was en route because I reached out. Then a few more days went by with no update. I followed up again and he said the car should be arriving any day. A few more days passed and I had to reach out again. This time he told me the car should have arrived but he couldn’t find it on the lot. Then he stopped responding completely. I finally had to call the dealership and spoke with one of his managers. That’s when I found out the car had been mistakenly sold to someone else. I appreciate the manager for stepping in and making sure my deposit was refunded right away, but Brian didn’t even have the decency to reach out and get back to me or explain what happened or even apologize. I wouldn’t recommend working with him. In the end it worked out. I found the exact car I wanted in Omaha and ended up getting a much better deal than I would have here.